You are completing jobs that never turn into reviews. That is a system problem.

It means triggering review requests automatically after a completed job: via SMS or email: so that asking for reviews happens every time, not only when someone on your team remembers to do it manually.

Only if the message is generic and the timing is wrong. We write request templates in your voice and configure them to fire at the moment a customer's experience is freshest: right after job completion. A well-timed, natural-sounding message from a business they just hired doesn't feel like spam.

We can configure a satisfaction check before the review request fires: if the customer signals dissatisfaction, the request is withheld and a service recovery sequence starts instead. This protects your rating while giving you a chance to resolve the issue.

Google is the default for most local service businesses because of its direct impact on local search visibility. We can configure requests to route to Facebook or industry-specific platforms as secondary options, or run separate sequences for each.

The review request trigger connects to the job completion event in your CRM or scheduling tool. When a job is marked done, the sequence starts. We configure the integration during setup: no manual step required from your team.

Yes. Review count, recency, rating, and response rate are confirmed local ranking factors for Google Maps and the local pack. A business with more recent reviews from real customers consistently outranks a business with fewer or older reviews at the same quality level. Review automation addresses the volume and recency dimensions directly — by making sure every completed job produces a request, not just the ones where someone remembered to ask.

Within 24 hours of job completion, while the experience is fresh and the customer still has your business top of mind. The exact timing is configured based on your job type — a same-day service might trigger a request that evening, while a multi-day project might trigger it the morning after the final walkthrough. The system is set up around your workflow, not a generic schedule.

Yes. The review request message is written in your voice — we configure the template during setup. The message references the specific job or service when that data is available from your CRM. It does not feel like a generic bulk email because it is tied to a real transaction.

Review automation handles the acquisition side — getting reviews from completed jobs. AI review responses handle the engagement side — responding to every review in your voice. Competitor review benchmarking shows how your growing profile compares to the businesses ranking above you. The three pieces run together as one reputation system, each one strengthening the signal the others send to Google and to prospective customers.

A single follow-up message fires after a configured interval — typically 48 to 72 hours. The sequence stops after the follow-up whether or not the customer responds, so it stays persistent enough to work without feeling like repeated spam. If the customer had a bad experience and signals dissatisfaction, the review request is withheld entirely and a service recovery sequence starts instead.